Complaint &

You can terminate the contract unilaterally within 14 days without giving a reason. 

In order to be able to terminate this Agreement unilaterally, you must notify us of your decision to terminate the agreement unilaterally before the deadline by an unequivocal statement sent by mail or e-mail to hello@superkul.studio, stating your name and address, telephone, fax or e-mail address, and you can also use the attached example form for unilateral termination of the contract.

The deadline for unilateral termination is 14 days from the day when the goods that are the subject of the contract were handed over to you or to a third person designated by you, who is not a carrier.

If you unilaterally terminate this Agreement, we will refund the money we received from you, not including delivery costs, without delay, and no later than 14 days from the date we received your decision to unilaterally terminate the Agreement. The refund will be made in the same way as you made the payment. We can refund only after the goods are returned to us.

Send the goods to the address: SUPERKUL STUDIO, Joispa Jurja Strossmayera 6, Zadar 23000, without undue delay, and in any case no later than 14 days from the day you sent us your decision to unilaterally terminate the contract. 

You must bear the direct costs of returning the goods yourself.

You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.

You can fill in and send a copy of the unilateral termination form found here electronically. We will send you an acknowledgment of receipt of the notice of unilateral termination of the contract by e-mail without delay.

Superkul Studio.